Terms of use.

Your account and team

Create an account only if you are authorised to use SafePlate for your business. Keep your sign-in details secure. Your Admins and Managers are responsible for assigning appropriate access and removing access when people leave. Use the service lawfully and do not attempt to access another business’s records or disrupt the service.

Food safety and your records

SafePlate stores and presents the information your team enters. Your business remains responsible for its food safety practices, the accuracy and completeness of its records, and meeting its applicable obligations. SafePlate does not guarantee a verification outcome or government approval.

Your business retains its rights in its records and files. You allow SafePlate and its service providers to process them to operate the service, provide support and create requested reports and exports. The privacy statement explains how personal information is handled. Share reports and public links only with people who should receive the evidence.

Free accounts and pricing

Free accounts have no charges and no payment card is required. The price of a paid plan is NZ$49 per location per month plus GST, billed annually. There is no automatic conversion to a paid subscription. We will tell you before any paid plan applies, explain its terms and obtain your agreement before charging you. We will notify you before changing or ending free access so you can export your records.

Availability and ending access

The service may have errors, maintenance interruptions or changing features. After a quiet period the first screen can take several seconds to load, and entries saved on a phone wait on the phone and upload once the service responds. We make an encrypted full backup every week (early Sunday morning, New Zealand time) and keep the last four. In a major failure, records entered since the last backup, up to seven days, could be lost. Keep an appropriate contingency, check that phone records have synced, and export the evidence you need for verification. We may suspend access to address misuse or a security threat.

You can end your access by contacting hello@safeplate.nz. Ending access does not automatically erase food safety evidence: the retention policy described in our privacy statement still applies. These terms do not exclude rights that cannot lawfully be excluded under New Zealand law.

For setup help, concerns or a question about these terms, email hello@safeplate.nz.